Frequently Asked Questions for Space Seekers

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• What type of venues can I expect to find on eVenues.com?

  eVenues.com offers a wide range of quality venues and meeting rooms at all different prices. You’ll find traditional meeting rooms right along with workshop space and great places for a party. By viewing venue ratings and reading venue feedback from prior customers, you should know exactly what you get before you book any space.

• Do I have to join eVenues in order to use the service?

  No. eVenues.com is hassle-free for space seekers from start-to-finish, meaning there are no hidden fees or special registration required to search for or book a meeting space. All you need is a connection to the internet with a web browser and you’re good to go.

• Why are there no venues in my city?

  eVenues initially launched into the Pacific Northwest in the spring of 2009. We are currently filling our venue database and plan to roll out in other markets soon.

• Do I need to contact the venue prior to making a reservation?

  No - not unless you want to. eVenues has been developed so you don’t have to pick up the phone. We take care of the scheduling, payment, confirmation, and notifications. You just show up. However, if you have a special request, you can either enter that during the checkout process or you may contact the venue directly using the information provided in the confirmation email.

• How much does it cost to rent a venue?

  The actual venues/spaces set their own pricing; eVenues handles all the scheduling and payment transactions. We are committed to offering a wide range of venues at all different prices so that you can always find something that fits your needs and your budget.

• What payment methods do you accept?

  Your Visa® and MasterCard® cards are welcome at eVenues.com. eVenues.com is SSL-certified by GoDaddy and uses Authorize.NET & Wells Fargo Merchant Services for all secure payment processing. We are considering adding PayPal® in future release.

• How do I know my reservation has been successfully processed?

  Upon the electronic payment being processed, you will receive an immediate email confirmation from eVenues that confirms both your successful payment transaction and reservation. Likewise, the venue has received a meeting request along with your contact information.

• Does eVenues store my credit card information?

  No. The only information we store is your name and transaction number so we can verify your reservation. For more information, please read our Terms of Service. In the future, we are exploring adding user profiles for saving credit card information for repeat space seekers.

• How can I trust eVenues?

  Our mission is to provide space seekers with easy access and real-time availability to a wide variety of venues at affordable prices. We can achieve this by having customers use our venue reviews and feedback to maintain trust in the experience. As for operations, eVenues strives to operate and support a world-class service for our customers. We use Microsoft platform technology; we are monitored 24x7x356 by Wowrack in Seattle, Washington. Our SSL certificates are safe and current by GoDaddy. Our payment processing is tested and secure by Authorize.NET.

• What if I need to reschedule or cancel my reservation?

  You may reschedule your event by directly contacting the space owner. They can manually put you into a new time slot using their eVenues calendar dashboard. Unfortunately, eVenues cannot provide refunds for cancellations using our current system.

• What if there is a problem on the day of my meeting or event?

  Every venue is required to provide two personnel point-of-contacts so that any questions or problems can be addressed promptly. If you have any issue, please let us know.